our promise
We promise throughout your stay with us, we will endeavour to meet the high standards that you expect from Express by Holiday Inn hotels.
However should anything not be to your satisfaction please do not hesitate to tell us. Just call the Duty manager or General Manager who will make every effort to put things right, you are not expected to accept unsatisfactory service.
If for any reason, the hotel staff are unable to resolve the problem to your satisfaction, please call the Guest Relations Department on one of the toll-free numbers below."
If you have any further comments you can write to:
Guest Relations Department,
P.O. Box 58373,
1040 HJ Amsterdam, The Netherlands.
Fax: +31 (0) 20 606 54 56
E-mail: HI-GuestRelationsEMEA@basshotels.com
Toll-Free Numbers
| From |
Telephone |
| United Kingdom |
0800 897121 |
| From |
Telephone |
| Austria |
0800-298595 |
| Belgium |
0800 1 9977 |
| Denmark |
80 010405 |
| Finland |
9800 13113* |
| France |
0800 905999 |
| Germany |
0800 1815131 |
| Hungary |
06800 12182 |
| Ireland |
1 800 553155 |
| Israel |
1 800 9453777 |
| Italy |
800 877 399 |
| Luxembourg |
0800 2790 |
| The Netherlands |
0800 0221155 |
| Norway |
800 11 333 |
| Portugal |
800 831 317 |
| Spain |
900 99 31 19 |
| Sweden |
020 793 793* |
| Switzerland |
0800 551175 |
FROM ALL OTHER COUNTRIES
The Netherlands +31 20 606 02 22 (not toll-free)
*local call charge may apply
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